--- title: 5 Tips to Help Your Customers Have a Knockout Unboxing Experience description: Create brand loyalty and buzz with customers by delivering a knockout unboxing experience with each of your product shipments through eCommerce packaging image: https://www.ashtonne.com/hubfs/Misc%20Graphics/Boxing%20gloves-1.jpg --- [![ashtonne packaging company](https://www.ashtonne.com/hs-fs/hubfs/Logos/ashtonne_logo.png?width=328&height=112&name=ashtonne_logo.png "ashtonne packaging company")](https://ashtonne.com/) [Request More Information ](https://www.ashtonne.com/surveys/creative-packaging-ideas-and-solutions) [877-522-6937](tel:8775226937)   × # 5 Tips to Help Your Customers Have a Knockout Unboxing Experience - [** ](https://www.facebook.com/AshtonnePackaging/) - [** ](https://www.twitter.com/Ashtonne_pkg) - [** ](http://pinterest.com/ashtonne8775226937/) - [** ](https://www.linkedin.com/company/11170776) - [** ](https://www.youtube.com/channel/UCpVPPbg_6lPaoNol_G6PuPQ) ![5 Tips to Help Your Customers Have a Knockout Unboxing Experience](https://www.ashtonne.com/hubfs/Misc%20Graphics/Boxing%20gloves-1.jpg) ** [Bill Madl](https://www.ashtonne.com/blog/author/bill-madl) ** Posted on January 25, 2018 | Updated on August 24, 2023 If you sold your product in a brick-and-mortar store, you’d want your customers to associate your brand with an easy, pleasant, and even fun shopping experience to ensure they have a dramatic moment of reveal and a memorable [unboxing experience, ](https://www.ashtonne.com/ecommerce/unboxing-experience-0)but can online shopping be all of that–and more? Will online shopping replace those stores or just complement them? The stats from Amazon are amazing how this growth is changing people's buying habits. As an entrepreneur in e-commerce, whether a small business or even a growing business, you have the opportunity to not only wow your customer with your product, but to dazzle them with a “moment of reveal” in the comfort and familiarity of their own home. Give them a custom-designed package that screams "open me" and has them running to their friends and family to share that moment! The impact can be powerful. In fact, surveys indicate that over **50% of all online shoppers become repeat customers when they are satisfied with the product *****and *****packaging they received**. Understand too that it can be easy to get lost in [navigating the eCommerce highway.](https://www.ashtonne.com/blog/navigating-the-ecommerce-highway) ![Unboxing experience and dramatic moment of reveal, with eCommerce solutions and custom designed packaging from a packaging partner, a packaging company near me](https://www.ashtonne.com/hs-fs/hubfs/Ashtonne_Packaging_December2018/images/smilo_pic%20(1).jpg?width=357&height=203&name=smilo_pic%20(1).jpg) **The following 5 tips will help you make a splash with your product and keep the ripples flowing.** ## **TIP #1. Make your unique and [custom branding](https://www.ashtonne.com/services/custom-designed-packaging-for-businesses) stand out from the moment your packaging arrives at your customer's doorstep.** Your brand name and/or logo should be clear on both the inside and the outside of your packaging, and not be limited to just the box. Consider adding your [branding to packaging materials](https://www.ashtonne.com/services/custom-designed-packaging-for-businesses) such as [tapes and tissues](https://www.ashtonne.com/packaging-supplies-ashtonne-packaging) as well. ## TIP #2.** Brighten their day with color**, including the shredded paper inside the packaging, and share it with their friends and family. In a world of plain cardboard and bubble wrap, bright colors make the [unboxing experience](https://www.ashtonne.com/ecommerce/unboxing-experience-0) a little more special, maybe even eliciting some social media photo shares! ## TIP #3. **Prioritize function**.  Make sure the packaging is easy for your customer to work with, avoiding complicated unwrapping procedures that require anything more than kitchen scissors. Also, if your packaging is damaged or doesn't look appealing, your customer may think the same about your products. ## TIP #4. **Say thanks** ** **Insert a thank you note in the package for your customer, signed by hand if possible. It's just another special touch letting your customer know that they are important to you. ![TIPS TO HELP YOUR CUSTOMERS HAVE A KNOCKOUT UNBOXING EXPERIENCE with eCommerce custom designed packaging and eCommerce packaging solutions](https://www.ashtonne.com/hs-fs/hubfs/Ashtonne_Packaging_December2018/images/bon_appetit_baby_--_no_background-2-1%20(1).jpg?width=362&height=204&name=bon_appetit_baby_--_no_background-2-1%20(1).jpg) ## TIP #5. **Find a [packaging company](https://www.ashtonne.com/creative-packaging-and-unique-product-solutions) that takes the time **to meet your needs. They should listen, understand your concept, and be flexible enough to provide any and all materials that allow your product to stand out among your competitors. Realizing that there are fewer "touch points" in getting your product direct to a consumer through e-commerce makes it critical that your packaging quality be functional, eye-appealing, and unique. having experience and expertise in developing eCommerce packaging solutions is the company you want, and it may even be the packaging company nearest you! If you are adding an e-commerce product to your company, do it the right way the first time and with the right company; a company that offers [eCommerce packaging solutions](https://www.ashtonne.com/custom-ecommerce-packaging-solutions-from-ashtonne) and services! Have your customers get packaging that screams "open me" and experience that dramatic moment of reveal!  Ensure eCommerce packaging meets all avenues of your supply chain.  ### **Download the 5 Key Tips that will help you make a splash with your branded product and keep the ripples flowing through the ecommerce distribution channels.** **[![Click Here to Open the Blog "Tips to Navigate the E-Commerce Highway"](https://no-cache.hubspot.com/cta/default/5108155/4f553c68-d4e6-4e4b-b61c-169a6ec8a740.png)](https://cta-redirect.hubspot.com/cta/redirect/5108155/4f553c68-d4e6-4e4b-b61c-169a6ec8a740)** [Contact ](https://www.ashtonne.com/surveys/creative-packaging-ideas-and-solutions)[us](https://www.ashtonne.com/surveys/creative-packaging-ideas-and-solutions) to talk about how we can make your customers’ eCommerce [unboxing experience](https://www.ashtonne.com/ecommerce/unboxing-experience-0) truly unforgettable. For a more personal experience, please schedule a meeting with our experts to see how we can ensure your customers have that knockout unboxing experience and that you secure repeat business!   ** **Tags:** [custom designed packaging](https://www.ashtonne.com/blog/tag/custom-designed-packaging), [unboxing experience](https://www.ashtonne.com/blog/tag/unboxing-experience), [custom design](https://www.ashtonne.com/blog/tag/custom-design), [packaging company](https://www.ashtonne.com/blog/tag/packaging-company), [custom packaging design](https://www.ashtonne.com/blog/tag/custom-packaging-design), [product packaging](https://www.ashtonne.com/blog/tag/product-packaging), [packaging solutions](https://www.ashtonne.com/blog/tag/packaging-solutions), [creative packaging](https://www.ashtonne.com/blog/tag/creative-packaging), [unboxing](https://www.ashtonne.com/blog/tag/unboxing), [e-commerce](https://www.ashtonne.com/blog/tag/e-commerce), [custom ecommerce packaging](https://www.ashtonne.com/blog/tag/custom-ecommerce-packaging), [ecommerce packaging](https://www.ashtonne.com/blog/tag/ecommerce-packaging) [« Back to Blog](https://www.ashtonne.com/blog) [![Ashtonne Author Bio Box-01](https://www.ashtonne.com/hs-fs/hubfs/Ashtonne%20Author%20Bio%20Box-01.png?width=500&height=239&name=Ashtonne%20Author%20Bio%20Box-01.png "Ashtonne Author Bio Box-01")](https://www.ashtonne.com/about-bill-madl) #### Contact us using the form below or call us at [877-522-6937](tel:8775226937). ["Ashtonne Packaging has been our primary supplier of custom display products for several years. Their creative designers go above and beyond to quickly turn our ideas into physical samples, which helps ](https://www.ashtonne.com/customer-testimonials-of-packaging-partner)[Bendon](https://www.bendonpub.com) secure a great deal of promotional sales. Once we go to production, Ashtonne always delivers high-quality and eye-catching display solutions which allow our products to stand out from the competition at retail. I can sincerely say that Ashtonne’s overall service is the best I have experienced in the 8 years I have been a buyer of corrugated products!" [Rachel Rabalais](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Bendon](https://www.bendonpub.com) Ashland, Ohio [“We have been buying boxes and using Ashtonne Packaging for years now. The prices have stayed very competitive and the VMI service really works in our favor. They come once a week to do inventory and I am never out of boxes.”](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Mike Buckingham II](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Lake Erie Frozen Foods](http://www.leffco.net/) Ashland, Ohio ["The Ashtonne Packaging team has been instrumental in our business. The Ashtonne Packaging Team was able to work with our design team seamlessly from creating final drawings, artwork, and material selection, through production. We have continued to rely on them for other print and packaging needs."](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Josh Wiesman, Co-Founder and CEO](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Smilo Baby Products ](https://www.smilobaby.com) ["We talked to plenty of packaging people, and we tried to do that early on...I think we could go to a number of different companies that could deliver on budget and on time...But it was the level of detail and the craftmanship that you get at Ashtonne Packaging that I haven’t seen before.” ](https://www.smilobaby.com) [Keith Tritschler](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Smilo Baby Products](https://www.smilobaby.com) ["Ashtonne Packaging brought in several prototypes of a four-pack carrying carton for my approval… their designs met my specifications for functionality and attractive design… and they delivered on time, with quick turn-a-round!” ](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Doug Reynolds, Co-Founder and CEO](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Uniontown Brewing](https://www.uniontownbrewing.com) Ashland, OHIO [Working with Ashtonne Packaging was a dream. As a new business, we rely on business partners and vendors not just for their service, but for the experience and education they offer. Rich and the Ashtonne Packaging team were super knowledgeable, flexible, and patient. I also appreciated their willingness to work with low volumes (critical for new products) and that they have the capacity to handle so much more as we grow. They also provided some thoughts on our business outside of packaging showing that they were focused not just with their piece of the puzzle, but interested in supporting our all-around growth. And perhaps most importantly, our launch packaging was gorgeous and we get rave reviews from our customers on it! ](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Adiya Dixon, Founder](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Yubi Beauty](https://www.loveyubi.com) Powell, Ohio ["We continue to look for new ways to get in front of the consumer and are leveraging off-shelf displays more than ever before to achieve this objective. John Baxter and the team at ](https://www.ashtonne.com/customer-testimonials-of-packaging-partner)[Ashtonne Packaging](https://www.ashtonne.com) continue to deliver innovative display solutions that provide the flexibility and quality we need." [Tim McNamara, VP of Marketing- Perio, Inc](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Barbasol](https://www.barbasol.com) Ashland, Ohio ["We appreciate Ashtonne Packaging's keen packaging insights, and design expertise that have vastly improved our e-commerce packaging for both our own ecommerce business, and our Amazon business." ](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [John Domurad](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Lenox](https://www.lenox.com) ["I'm very happy with how smoothly the process went with Ashtonne Packaging. They are very helpful, the pricing is competitive, and the design team has been great."](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Mike Nash](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [SPX Brands](https://solarxeyewear.com/) [“Ashtonne Packaging worked with us for many months until we had the perfect packaging for our product. They went above and beyond every step of the way, and we are very happy with the final results. I’d highly recommend them, especially for those looking for quality packaging Made in the USA.” ](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Michael C. Rice, Inventor/Founder/Co-CEO ](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Gripknife LLC](https://www.gripknife.com) [“Before we installed the automation equipment from Ashtonne Packaging, we would need twenty to twenty-five employees to produce about 2,000 packages. On typical days, six workers would produce 750 units . Now just four employees can produce 800 units. It has completely exceeded our expectations.”](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Eric Wentworth](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Fin Fur Feather Outfitters](https://www.finfeatherfur.com) ["I want you to know that I receive amazing feedback daily, from customers and fellow business owners, on the quality and style of your packaging. You knocked our packaging out of the park and I am truly grateful. You will be hearing from me soon with another order. Until then, keep doing great things!"](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Heather Chabino, Co-Owner](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Hob Nob Candles](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) ["Regarding the Skullmate Hanger Project, we and our client have been thrilled with how it turned out and how it functions". ](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Emily Miller, Owner](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Inspire Design](https://www.inspiredesignco.com) [“We talked to plenty of packaging people, and we tried to do that early on...I think we could go to a number of different companies that could deliver on budget and on time… But it was the level of detail and the craftsmanship that you get at Ashtonne Packaging that I haven’t seen before.” ](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Keith Tritschler](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Smilo Baby Products](https://www.smilo.com) [" Thank you for being such a dependable supplier to us. It's nice not to have people I don't have to worry about". ](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [J. Howard](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [J-Lenco, Inc](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) ["We can tell you that the first batch that was sent to REI sold out around Thanksgiving, good and bad problem. The distributor has sent a second batch to REI and we are waiting for the product to activate on the site again. It was cool walking into our local store and seeing the product on the shelves/peg board".](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Brad Kenemuth](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [The Liftie](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Regarding the Tasting Board Retail Kit Project, Matt Snyder said: "Whoa! Mind blown! That is incredible! I love it! Cheers!"](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Matt Snyder](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Founder](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) ["As a consumer-facing brand, we really value a customer's first impression of our product in-store. When we expanded into a larger retailer, we looked to Ashtonne for help designing a custom display to showcase our alcohol infusion kits. The team at Ashtonne listened to our needs and quickly came up with a creative way to show our products. Everyone we worked with at Ashtonne was flexible and offered solutions for pricing that worked within our budget. As a result of using the display stands, our product is selling faster than accounts that do not have a display case!"](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [John Feller, co-Founder](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) [Aged and Infused](https://www.ashtonne.com/customer-testimonials-of-packaging-partner) ![Ashtonne Packaging](https://www.ashtonne.com/hs-fs/hubfs/Ashtonne_Packaging_December2018/images/ashtonne_logo_white.png?width=328&height=112&name=ashtonne_logo_white.png) 1235 Jacobson Ave, Ashland, OH, 44805 Toll-Free: [877-522-6937](tel:877-522-6937) Fax: [877-292-5660](tel:877-292-5660) Follow Us: [![Linkedin](https://www.ashtonne.com/hs-fs/hubfs/Ashtonne_Packaging_December2018/images/linkedin-512.png?width=50&height=50&name=linkedin-512.png)      ](https://www.linkedin.com/company/11170776)  [![Facebook](https://www.ashtonne.com/hs-fs/hubfs/Ashtonne_Packaging_December2018/images/fb-f-logo__blue_100.png?width=50&height=50&name=fb-f-logo__blue_100.png)      ](https://www.facebook.com/AshtonnePackaging/) [![Twitter](https://www.ashtonne.com/hs-fs/hubfs/Ashtonne_Packaging_December2018/images/twitter_logo_transparent.png?width=55&height=55&name=twitter_logo_transparent.png)](https://twitter.com/Ashtonne_pkg)      [![Youtube](https://www.ashtonne.com/hs-fs/hubfs/Ashtonne_Packaging_December2018/images/youtube_2.png?width=55&height=55&name=youtube_2.png)](https://www.youtube.com/playlist?list=PLvH14R6_JrMsTINzuWseni4dUfcHsJezO)      [![Pinterest](https://www.ashtonne.com/hs-fs/hubfs/pinterest-logo%202.png?width=89&name=pinterest-logo%202.png)](https://www.pinterest.com/ashtonne8775226937/)[![Instagram hi-res](https://www.ashtonne.com/hs-fs/hubfs/Instagram%20hi-res.png?width=93&name=Instagram%20hi-res.png)](https://www.instagram.com/ashtonnepackaging/) Digital Marketing Powered by Bryan Media and Bill Madl [![blue-seal-200-42-bbb-235829533 copy](https://www.ashtonne.com/hs-fs/hubfs/blue-seal-200-42-bbb-235829533%20copy.png?width=200&height=42&name=blue-seal-200-42-bbb-235829533%20copy.png)](https://www.bbb.org/us/oh/ashland/profile/packaging-design-and-development/ashtonne-packaging-inc-0272-235829533/#sealclick)   Copyright © 2018 Ashtonne Packaging. 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